Customer Service Coordinator

Your role as a Customer Service Coordinator will involve:

• Managing customer enquiries via telephone, online platforms, and email andmdash; from initial contact through to final delivery.
• Delivering an exceptional customer service experience, ensuring high standards of care, professionalism, and attention to detail at all times.
• Accurately completing data entry and processing customer orders in a timely manner.
• Collaborating with colleagues and other stakeholders to clarify information, share updates, and resolve customer queries effectively.
• Maintaining accurate and up-to-date customer records in the CRM system.
• Building and nurturing strong relationships with key stakeholders within the customer account base.
• Liaising with Fleet and Capacity Planners to confirm transport and material availability.
• Keeping customers informed throughout the process, enabling efficient planning of transport resources to meet commercial demands.

Essential:

• Customer Service Skills

Desired:

• They use the SAP system, knowledge on this is favoured, but not essential