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Your role as a Customer Service Coordinator will involve:
- Managing customer enquiries via telephone, online platforms, and email andmdash; from initial contact through to final delivery.
- Delivering an exceptional customer service experience, ensuring high standards of care, professionalism, and attention to detail at all times.
- Accurately completing data entry and processing customer orders in a timely manner.
- Collaborating with colleagues and other stakeholders to clarify information, share updates, and resolve customer queries effectively.
- Maintaining accurate and up-to-date customer records in the CRM system.
- Building and nurturing strong relationships with key stakeholders within the customer account base.
- Liaising with Fleet and Capacity Planners to confirm transport and material availability.
- Keeping customers informed throughout the process, enabling efficient planning of transport resources to meet commercial demands.
Essential:
- Customer Service Skills
Desired:
- They use the SAP system, knowledge on this is favoured, but not essential
£27000/annum