Customer Service Coordinator

Customer Service Coordinator

Weandrsquo;re looking for a proactive and customer-focused Customer Service Coordinator to join our team. In this role, youandrsquo;ll be the key link between our customers, internal teams, and operational departments andmdash; ensuring every enquiry is handled efficiently and every customer receives an outstanding service experience.

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Key Responsibilities

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  Manage customer enquiries via phone, email, and online platforms andmdash; from initial contact through to delivery.

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  Deliver a high standard of customer care, professionalism, and attention to detail at every stage.

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  Accurately process customer orders and complete data entry tasks in a timely manner.

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  Work collaboratively with colleagues, fleet planners, and other stakeholders to resolve queries and keep information flowing smoothly.

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  Maintain up-to-date and accurate customer records within the CRM system.

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  Build and nurture strong relationships with customers, ensuring their needs are met and expectations exceeded.

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  Liaise with Fleet and Capacity Planners to confirm transport and material availability.

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  Keep customers informed throughout the process to enable efficient transport planning and meet commercial requirements.

Essential:

• Customer Service Skillsandnbsp;
• Telephone Experience

Desired:

• Knowledge on CRM systems favuorableandnbsp;