Customer Service Coordinator

Job Title: Customer Service Coordinator Location: Redditch Salary: £26,850, Job Type: Full-Time, Permanent Are you a tenacious, structured administrator with a talent for building relationships? Arden Personnel is recruiting for a Customer Service Coordinator on behalf of a leading company in Redditch. This is a fast-paced, pivotal role where you will support the Customer Experience and Internal Sales teams, ensuring clients receive first-class service and accurate contractual support. The Package Salary: £26,850 per annum Hours: Monday to Friday, 08 00 (No weekends) Holiday: 25 days + Bank Holidays (Option to buy 5 additional days) Benefits: 5% Matched Pension, Health Cash Plan, Enhanced Maternity/Paternity, and Retailer Discounts. The Role Reporting to the Head of Customer Experience, you will be the main point of contact for client contractual queries. Your day-to-day will involve a mix of detailed administration, pricing analysis, and active relationship management. Key Responsibilities Contract Management: Maintaining client information, producing professional quotations, and managing the renewal process to ensure high retention rates. The Ideal Candidate: You don''t be just "do" admin; you understand why it matters. You are methodical, factual, and results-oriented, with the ability to influence others. Experience: Previous experience in a similar sales support, contract administration, or quote-management role is essential. Skills: You must be highly numerate and ..... full job details .....