https://jobs.co.uk/job/customer-service-coordinator-247-exponential-e--6bda30f8-0430-454d-b29c-967d493b1951 RSS feed for Customer Service Coordinator 24/7 at Exponential-e. en-gb Fri, 15 May 2026 14:36:01 GMT https://jobs.co.uk/job/customer-service-coordinator-247-exponential-e--6bda30f8-0430-454d-b29c-967d493b1951 https://jobs.co.uk/job/customer-service-coordinator-247-exponential-e--6bda30f8-0430-454d-b29c-967d493b1951 Sun, 10 May 2026 23:00:00 GMT Location: Bridgend | Salary: Negotiable | Type: Permanent | Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the management for servic... Permanent