Customer Service Co-ordinator

Customer Service Co-ordinator - MPAN Management Crawley 30,816 + 7.5% bonus Blended working after probation Close date: 13/09/2026AttentionAre you a customer-focused professional who enjoys solving problems, guiding people through important processes, and delivering excellent service in a regulated environment? UK Power Networks is looking for a Customer Service Co-ordinator to join the MPAN Management Team within Finance, supporting customers and electricity suppliers with requests for new Meter Point Administration Numbers.InterestIn this role, you will help business and domestic customers obtain the metering points they need, including support for low carbon technology on the electricity network. Following comprehensive training, you will assess Import and Export MPAN requests, liaise with customers and suppliers, and ensure the right outcomes are reached in line with industry and company guidelines.You will take ownership of customer relationships, provide clear guidance to customers who may be unfamiliar with the process, create and issue MPANs where appropriate, and work closely with internal teams to identify unsafe, dangerous or illegal connections. You will also help ensure MPANs are correctly addressed and recorded as unique identifiers for metering points.DesireSalary of 30,816 plus 7.5% bonusBlended working after probation: 3 days in the office and 2 days remote25 days annual leave plus bank holidaysPersonal pension plan with UK Power Networks contributions of 8% ..... full job details .....