Customer Service co-ordinator

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Work closely with the internal and external sales teams to maintain a high level of customer service. Act as the point of contact for designated existing and potential customers. Support Commercial and Finance teams, where required, to ensure compliance. Provide excellent communication channels both internally and externally. Support Business Development Managers in the delivery of new business. Maintain and develop relationships with existing customers through pro-active communication. Raise new specifications in line with customer requirements for the commercial department and request samples when required. Raise new specifications and process new artworks and tooling for both new and amended specifications. Obtain purchase orders and invoice customers for all new tooling. Process sales orders, amendments, and cancellations when required, in a timely and efficient manner, keeping customers fully informed of any changes Check orders in line with ..... full job details .....