Customer Service Co Ordinator

Permanent £30,000 (Negotiable)Location: FelixstoweAre you an experienced Customer Service professional with a passion for building strong client relationships and ensuring exceptional service delivery? Reed is delighted to be supporting a leading organisation in the logistics and intermodal transport sector in their search for a committed Customer Services Advisor to join their growing Commercial team.This is a fantastic opportunity to take ownership of a varied customer portfolio, manage day-to-day service requirements, and play a key role in maximising business performance across multiple operational platforms.The RoleAs a Customer Services Advisor, you will act as the main point of contact for non-contract customers, ensuring a seamless interface between the business, internal departments, and external clients. Your role will include:Key ResponsibilitiesManaging and processing all customer bookings within agreed standards and timescalesBuilding strong working relationships across internal teams and with customersProactively identifying opportunities to maximise revenue, utilisation, and business growthCoordinating daily service requirements and advising customers on available optionsLiaising with commercial and operational teams to meet customer expectationsProducing daily/weekly performance reportsEnsuring accurate invoicing and supporting the reduction of admin from booking to billingMaintaining data integrity across internal and customer systemsSupporting KPI ..... full job details .....