Customer Service Co-Ordinator

Customer Service Co-ordinator
Location: Gloucester
Salary: £25,000

Are you passionate about delivering outstanding customer service and building strong client relationships? This is a fantastic opportunity to join a business with a great culture, where you’ll be at the heart of ensuring customers receive the highest level of service and support.

As Customer Service Co-ordinator, you will be responsible for managing customer enquiries via telephone and email, ensuring queries are handled promptly and professionally. You’ll act as a key link between customers, production teams and flow leads, ensuring clear communication, smooth processes and excellent service at all times.

• Manage and update internal systems, ensuring all customer information is accurate and up to date.

• Communicate regularly with customers on production progress, answering queries and providing updates.

• Work closely with the production team to plan work schedules, helping to meet or exceed customer deadlines.

• Raise and administer purchase orders for subcontract operations.

• Escalate and resolve issues where required, working collaboratively with flow managers.

• Support meetings with customers and internal teams to ensure clear communication.

• Build strong relationships across departments, ensuring smooth and efficient workflows.

• A positive, customer-focused ‘can-do’ attitude.

• Strong interpersonal and communication skills, with the ability to build rapport quickly.

• Excellent organisational skills and the ability to manage multiple tasks simultaneously.

• Strong IT literacy, particularly in Microsoft Office (Word, Excel, Outlook).

• Experience in a customer service role within a manufacturing or production environment (desirable).

• Why Apply?

• £25,000 salary plus benefits

• A great company culture with a supportive, collaborative team.

• Opportunity to develop your skills within a busy, fast-paced technical environment.

• Be part of a business with a strong reputation for quality and customer service.

If you’re an enthusiastic and motivated individual who thrives in a customer-facing role, we’d love to hear from you.

Please send your CV in confidence to (url removed)

COM1