Customer Service Clerk

On behalf of our client, We are seeking a reliable and customer-focused Customer service clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuing every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred.

Key Responsibilities

• Handling incoming customer calls, e-mails, in a professional and friendly manner
• Contact customers by phone to discuss promotions, new products etc.
• Provide product information on company product ranges
• Process customer orders accurately using internal systems
• Support for the BDM’S with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions
• Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto to retailers.

Skills & Experience

• Strong phone-based customer service experience
• Excellent communication and interpersonal skills
• High attention to detail with strong administrative accuracy
• Ability to multitask and manage workload in fast -paced environment
• Proficient in basic IT systems

Preferred

• Prior experience in retail/manufacturing
• Experience in order processing
• Experience in handling of telephone calls

Personal attributes

• Professional, calm and customer centric approach
• A problem-solver with positive attitude
• Reliable, organised, and able to work well within a team
• Willingness to learn product ranges and company processes

Salary

Competitive salary, based on experience upwards of £25k +

We regret that only shortlisted applicants will be contacted.