Customer Service Clerk

Your new company
National business based in Wiltshire based near Blagrove

Your new role

• Act as the first point of contact for all internal and external customers via telephone, email and written correspondence
• Deliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAs
• Be able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company records
• Experience in administration - you''ll need to accurately produce all contractual documents for financial products in line with company procedures
• Manage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updates
• Manage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed.
  
  

What you''ll need to succeed

• Customer focussed - enthusiastic about delivering an exceptional service through proactive communication.
• Organised - able to simultaneously track and progress in multiple cases.
• Diligent - accurately conduct a range of administrative duties.
• Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
• Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.
  
  

What you''ll get in return

• Agile working
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 27 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance
  
  

What you need to do now
If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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