Customer Service Centre Supervisor

Customer Service Centre Supervisor £38,000 - £45,000 Depending upon experience Gravesend Full Time, Permanent Monday to Friday Do you have strong team leadership skills? Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team?Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor.This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset.In return, our client is offering a salary of up to £45,000 P/A, depending on experience. Your responsibilities will include: Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationshipsMotivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitmentsAssess field operatives technical skill sets to ensure the right resource is assigned to the right job, first timeEnsure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring ..... full job details .....