Customer Service Centre Quality and Training Analyst

At NHS Property Services, we believe our people are our greatest asset. That''s why we''re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.The CSC Quality and Training Analyst plays a pivotal role in supporting the strategic people agenda at NHSPS. This position is instrumental in fostering a culture aligned with our "Get, Grow and Keep" values, working in close partnership with the CSC Leadership Team to deliver exceptional service through high-quality training and consistent communication standards.A key focus of the role is identifying and driving opportunities to enhance communication across the CSC, strengthening colleague engagement and ensuring a unified approach to service excellence.Who are youYou are a proactive and people-focused professional who champions quality and consistency in customer service. With a passion for learning and development, you empower colleagues through effective training and clear communication. You thrive in collaborative environments and are committed to driving engagement and continuous improvement.What you will bring to the roleCoordinate induction and training for new starters, embedding NHSPS culture and role-specific knowledge.Track progress of new starters against training modules, performance metrics, and ..... full job details .....