Customer Service Case Manager

Customer Service ExecutiveLocation: Hybrid (Portsmouth 3 days from home after probation)Start Date: 16th March 2026Salary: £26,210 rising to £30,300 within 12-24 months. Looking to build a long-term career in customer service with real progression? We re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team. This is a varied, fast-paced role where you ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way. The role - Managing customer enquiries via phone and email Providing clear updates and working towards effective resolutions Handling a busy workload in a structured, deadline-driven environment Liaising with third parties to ensure smooth outcomes Supporting vulnerable customers with empathy and professionalism Completing detailed administrative tasks accurately Working within regulatory and compliance guidelines Working hours - 40 hours per week Shift rota between 7:15am 8:45pm Monday to Sunday, working one weekend on/one weekend off Late shift required only 1 week in every 6 What we re looking for - MUST be available to interview on 25th/27th February 2026 Previous call centre or customer service experience Strong communication and problem-solving skills Confident handling customers from first contact through to resolution Comfortable working in a fast-paced environment Good administrative and Microsoft ..... full job details .....