Customer Service Call Handler

Customer Service Representative
Location: Ponders End
About the Organisation
Join one of the world’s leading logistics and supply chain organisations, known for its global reach, commitment to operational excellence, and dedication to supporting essential public services across the UK. This team plays a vital role in ensuring smooth, dependable transportation solutions for patients and healthcare partners—delivering care, reliability, and professionalism every day.
The Role
We are seeking a proactive and customer‑focused Customer Service Representative to join our team in Ponders End. This is a predominantly telephone‑based role, where you’ll be the first point of contact for patients, relatives, and healthcare professionals.
Your primary responsibility will be arranging and coordinating patient transport, ensuring every interaction is handled with empathy, efficiency, and accuracy.
Key Duties:

• Handling incoming calls with professionalism and care

• Arranging and scheduling patient transport services

• Recording and updating information accurately in internal systems

• Providing clear communication and support to patients and partners

• Working collaboratively with operational teams to ensure service delivery

• Strong customer service skills are essential

• Excellent communication and telephone manner

• Ability to remain calm, empathetic, and organised in a fast‑paced environment

• Good attention to detail and reliable administrative skills

• Previous telephone‑based or healthcare customer service experience is beneficial but not essential

• All successful candidates will be required to undergo a basic DBS check prior to starting.