Customer Service Call Handler

Customer Service RepresentativeLocation: Ponders EndAbout the Organisation Join one of the world''s leading logistics and supply chain organisations, known for its global reach, commitment to operational excellence, and dedication to supporting essential public services across the UK. This team plays a vital role in ensuring smooth, dependable transportation solutions for patients and healthcare partners-delivering care, reliability, and professionalism every day.The Role We are seeking a proactive and customer-focused Customer Service Representative to join our team in Ponders End. This is a predominantly telephone-based role, where you''ll be the first point of contact for patients, relatives, and healthcare professionals. Your primary responsibility will be arranging and coordinating patient transport, ensuring every interaction is handled with empathy, efficiency, and accuracy.Key Duties:Handling incoming calls with professionalism and careArranging and scheduling patient transport servicesRecording and updating information accurately in internal systemsProviding clear communication and support to patients and partnersWorking collaboratively with operational teams to ensure service deliveryRequirements:Strong customer service skills are essentialExcellent communication and telephone mannerAbility to remain calm, empathetic, and organised in a fast-paced environmentGood attention to detail and reliable administrative skillsPrevious telephone-based or healthcare customer ..... full job details .....