https://jobs.co.uk/job/customer-service-call-centre-pertemps-leamington-spa-commercial--76ab2c16-cd74-4c5a-9653-6207daccd4e3 RSS feed for Customer Service / Call Centre at Pertemps Leamington Spa Commercial. en-gb Mon, 25 May 2026 11:06:21 GMT https://jobs.co.uk/job/customer-service-call-centre-pertemps-leamington-spa-commercial--76ab2c16-cd74-4c5a-9653-6207daccd4e3 https://jobs.co.uk/job/customer-service-call-centre-pertemps-leamington-spa-commercial--76ab2c16-cd74-4c5a-9653-6207daccd4e3 Fri, 22 May 2026 11:43:08 GMT Location: Beoley | Salary: £12.71 per hour | Type: Full time | Job Title: Customer Service / Complaints Advisor Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): •    8:00am – 4:15pm •    9:45am – 6:00pm •    11:45am – 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities •    Handle inbound and outbound customer calls in a fast-paced call centre environment •    Respond to customer complaints and queries via phone and email •    Investigate complaints thoroughly and provide clear, professional resolutions •    De-escalate challenging situations with empathy and professionalism •   ... Full time