Customer Service - Call Centre

Customer Service Representative
Location: Bradford / Hybrid
Salary: -24,800 + excellent benefits
Hours: Full-time, Monday-Friday on rotating shifts
Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home
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About the Role
We''re looking for a friendly, confident Customer Service Representative to join our Customer Service team. You''ll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience.
No call centre experience is required - full training is provided.
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What You''ll Do
* Handle inbound customer calls and queries across multiple channels
* Process cases efficiently and accurately
* Keep customers updated and ensure they fully understand outcomes
* Escalate issues when needed
* Record information clearly to support customer journeys
* Follow company policies, processes and regulatory requirements
* Represent positive behaviours and values in all interactions
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What We''re Looking For
* Strong verbal and written communication
* A positive attitude and willingness to learn
* Someone who embodies values like teamwork, integrity and responsibility
* Adaptable, open to change and part of a celebratory, supportive culture
* Previous customer service experience is helpful but not essential
* No formal qualifications required
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Training & Hybrid Working
* 4 week classroom training
* Hybrid working available after completing training
* Clear, achievable performance criteria support hybrid eligibility
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Benefits
* 25 days holiday + bank holidays
* Hybrid working options available
* Regular company events and celebration days
* Pension scheme with strong employer contribution
* Gym membership discounts
* Cycle to Work scheme
* Free flu vouchers, eye tests, and other well being perks
* Staff discounts
* Weekend reward scheme
* Annual company party with complimentary food & drink

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.