Customer Service

Customer Service Location: DundeePay Rates: 13.97 to 32.55 per hour (depending on shift pattern)Contract: Temporary ongoingStart Date: 11/05/2026Training: Full-time, 100% attendance required for the first 6 weeks Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK''s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As a Customer Service Advisor, you''ll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most. We''re looking for individuals who can: Communicate clearly and empathically under pressure Think critically and follow structured processes Type at least 50 words per minute with 98% accuracy Stay composed in emotionally challenging situations This is more than a call handler role - it''s a chance to make a real difference, every single shift. As part of a team working 24/7 365 days a year we make a difference to people''s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ phone number removed or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over ..... full job details .....