Customer Service Associate

The Customer Service Associate will handle customer inquiries, resolve issues efficiently, and ensure a seamless experience for clients within the FMCG industry. This permanent role offers a chance to contribute to a fast-paced and supportive environment in the Secretarial and Business Support department.Client DetailsThis organisation operates within the FMCG industry and is known for its focus on delivering high-quality products and services. As a small-sized company, it values efficiency and customer satisfaction, ensuring employees are an integral part of its success.DescriptionRespond promptly to customer inquiries via email, phone, and chat.Resolve customer complaints and escalate issues when necessary.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to ensure timely resolution of customer concerns.Provide detailed product and service information to customers.Identify opportunities to improve customer satisfaction and processes.Support administrative tasks related to customer service operations.Assist with training new team members as needed.ProfileA successful Customer Service Associate should have:Experience in a customer-facing role, preferably within the FMCG industry.Strong communication and problem-solving skills.A proactive and detail-oriented approach to work.Proficiency in using customer relationship management (CRM) tools.Ability to work effectively in a team-oriented environment.Basic understanding of ..... full job details .....