https://jobs.co.uk/job/customer-service-associate-ea-first--9298ced6-b57d-4229-b94e-e640a9409ed9 RSS feed for Customer Service Associate at EA First. en-gb Sat, 27 Jun 2026 19:39:03 GMT https://jobs.co.uk/job/customer-service-associate-ea-first--9298ced6-b57d-4229-b94e-e640a9409ed9 https://jobs.co.uk/job/customer-service-associate-ea-first--9298ced6-b57d-4229-b94e-e640a9409ed9 Sat, 27 Jun 2026 11:52:41 GMT Location: Cambridge | Salary: 10000-500000 Annual | Type: Temporary | We''re pleased to be recruiting multiple Customer Service Associates, on temporary three-month contracts to support our client with a short-term project. These positions are based in North Cambridge and are fully office based, working Monday-Friday 9am-5:30pm.You will handle client contact across telephone, email, and written communication, ensuring that all messaging is delivered clearly and consistently.This role requires attention to detail, strong communication control, and the ability to remain calm and structured under pressure. On a typical day, duties will include:Handle inbound and outbound client queries via telephone and emailDeliver approved messaging clearly and consistently using defined scripts and templatesSupport clients in understanding changes to processesAdapt communication for clients who may need additional support or clarityFollow strict communication protocolsReinforce "how we will and will not contact you" principles in client interactionsIdentify and escalate suspicious activity, potential fraud indicators, or client concernLog all client interactions accurately in internal systemsMaintain a complete and auditable record of communication activityResolve st... Temporary