https://jobs.co.uk/job/customer-service-associate-ea-first--8adbc040-d96a-4b88-a7d2-e3a1f7488a78 RSS feed for Customer Service Associate at EA First. en-gb Fri, 26 Jun 2026 22:19:12 GMT https://jobs.co.uk/job/customer-service-associate-ea-first--8adbc040-d96a-4b88-a7d2-e3a1f7488a78 https://jobs.co.uk/job/customer-service-associate-ea-first--8adbc040-d96a-4b88-a7d2-e3a1f7488a78 Thu, 25 Jun 2026 23:00:00 GMT Location: Cambridge | Salary: Negotiable | Type: Temporary | We''re pleased to be recruiting multiple Customer Service Associates, on temporary three-month contracts to support our client with a short-term project. These positions are based in North Cambridge and are fully office based, working Monday-Friday 9am-5:30pm. You will handle client contact across telephone, email, and written communication, ensuring that all messaging is delivered clearly and consistently. This role requires attention to detail, strong communication control, and the ability to remain calm and structured under pressure. On a typical day, duties will include: Handle inbound and outbound client queries via telephone and email Deliver approved messaging clearly and consistently using defined scripts and templates Support clients in understanding changes to processes Adapt communication for clients who may need additional support or clarity Follow strict communication protocols Reinforce "how we will and will not contact you" principles in client interactions Identify and escalate suspicious activity, potential fraud indicators, or client concern Log all client interactions accurately in internal systems Maintain a complete and auditable recor... Temporary