Customer Service Associate

Step into a fast-paced and ever-evolving role within the Fraud department as a Fraud Customer Care Colleague here at Barclays, where you''ll be at the forefront of investigating multi-faceted customer complaints. You''ll work directly with customers and external stakeholders to deliver clear, influential resolutions across multiple areas. This is more than just a complaints role - it''s an opportunity to build deep knowledge, sharpen your communication skills, and make a real impact. With continuous coaching, upskilling, and development, you''ll thrive in a supportive environment that values quality, attention to detail, and professional growth.To be successful in this role, you should have:The ability to work at pace and under pressure, while maintaining focus and accuracyHigh-quality complaint handling experience, with significant attention to spelling, grammar, and written communicationClear and confident communication, with the initiative to ask questions and strong investigative skills to support effective resolutionSome other highly valued skills may include:Previous experience in Fraud and Complaint handling, demonstrating strong investigative and resolution skillsExperience in coaching and development, supporting team growth and performance improvementAs part of our Customer Care team, you''ll receive a salary of £32,000. On top of that, you''ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance and ..... full job details .....