https://jobs.co.uk/job/customer-service-assistant-waste-department-connect2dudley--2f36e2de-f52b-4b9e-852c-8041e4f1acd6 RSS feed for Customer Service Assistant- Waste Department at Connect2Dudley. en-gb Sun, 26 Apr 2026 10:43:09 GMT https://jobs.co.uk/job/customer-service-assistant-waste-department-connect2dudley--2f36e2de-f52b-4b9e-852c-8041e4f1acd6 https://jobs.co.uk/job/customer-service-assistant-waste-department-connect2dudley--2f36e2de-f52b-4b9e-852c-8041e4f1acd6 Wed, 15 Apr 2026 23:00:00 GMT Location: Dudley | Salary: £13.69 - £15/hour | Type: Contract | Dudley Council are looking for an experienced Customer Service Assistant to work within the Waste Department and handle complaints via phone as well as e-mail. Main Duties: * Handle inbound customer contacts via calls * Provide accurate information, resolve service queries, and guide customers through digital tools and processes * Manage customer complaints with empathy, ownership, and professionalism * Maintain and update customer account records in line with procedures and actions taken * Identify service improvement opportunities and provide feedback to enhance the customer experience * Advocate and educate customers on digital tools and services * Adhere to regulatory waste requirements What we are looking for: Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to grasp new technology Resilient and adaptable with a positive attitude Experienced in waste service roll outs with technical understanding This is an ongoing contract for a period of 8 weeks. Please apply with your CV if you wish to be considered. There might be occasional ... Contract