Customer Service Assistant

Customer Service Assistant Contract length: 12 week Pay rate: £14.68/hour (PAYE) Location: Alness Venesky-Brown''s client, a public sector organisation in Alness, is currently looking to recruit a Customer Service Assistant for a 12 week contract on a rate of £14.68/hour (PAYE). Responsibilities - Supporting customers to Pay, Report and Request services. - Regularly operating in house systems, including the corporate Customer Relationship Management system alongside Microsoft 365 packages. - Upkeep knowledge of mandatory service provision and everchanging policy and procedure. - Guaranteeing compliance with data security and information management laws. - Maintaining a consistent and professional approach to sensitive/confidential issues. - Assisting a diverse customer base, including vulnerable customers with complex needs. Assessing and referring immediate risk to the appropriate service or agency. - Taking a flexible approach to unforeseen circumstances and demonstrating the ability to ensure risk related reports are prioritised appropriately. - Liaising within departments, 3rd party organisations and members in a professional manner. - Will be required to have a focused approach and work towards operational targets. - Must collaborative with the wider organisation to seek best practice and enhance customer outcomes. This will involve a pragmatic approach and the capacity to think about improving customer experience, whilst working in the constraints of Local ..... full job details .....