https://jobs.co.uk/job/customer-service-assistant-team-leader-4recruitment-services--97daa99d-03f2-4ce0-98be-f819ae60126b RSS feed for Customer Service Assistant Team Leader at 4Recruitment Services. en-gb Fri, 10 Jul 2026 18:11:54 GMT https://jobs.co.uk/job/customer-service-assistant-team-leader-4recruitment-services--97daa99d-03f2-4ce0-98be-f819ae60126b https://jobs.co.uk/job/customer-service-assistant-team-leader-4recruitment-services--97daa99d-03f2-4ce0-98be-f819ae60126b Fri, 10 Jul 2026 11:52:30 GMT Location: Marchwood | Salary: 16.62-16.62 Hourly | Type: Temporary | Customer Service Assistant Team Leader - SouthamptonLocation: Southampton, SO15.Salary: £16.62 per hour.Full Time Monday to Friday 37 hours (We deliver call handling 24 hours a day so there is a requirement for flexibility with the hours).Contract: Up to October 2026 possibly beyond. To provide excellent customer service across a range of channels (telecare alarm, telephone and in writing), ensuring that customer experiences are easy, effective and deliver emergency support where appropriate.To handle emergency telecare alarm calls effectively and in line with recognised industry standards.To provide a the best possible first impression of the Council, being professional, positive and clearly communicating with customers.To be part of a team delivering services 24 hours a day, 365 days a year, ensuring business continuity in all situations.To receive calls via the City Telecare Alarm System and to make an effective assessment of the situation giving reassurance to the customer and taking immediate action as necessary. For example, contacting the emergency services via 999, a Responding Support Officer, a Doctor, a relative or another service by telephone. Pass on accurate and conci... Temporary