Customer Service Assistant (short term contract)

Ideal role for graduate or school leaver wanting some experience before starting University. Can be flexible on start and end date. Role Overview The Customer Service Assistant serves as the first point of contact for customers, providing support via phone, email, and chat. You ll help resolve inquiries, process orders, and ensure a seamless customer experience that upholds our company s reputation for excellence for our 3 Brands: Ram Rugby, Ram Cricket and Uber Games. This role will support the Sales and Operations team by handling customers'' queries and issues professionally, accurately, and promptly whilst maintaining a friendly, personal and individual approach. Reporting To: Head of Operations Key responsibilities 1. Responsible for managing the customer s experience which includes: a. Respond promptly and courteously to customer inquiries across multiple channels (phone, email, live chat, social media). Judging the best way to resolve the query, ensuring the customer is happy but also considering the business impact of each decision. b. Assist customers with product/service questions, order placement, returns, and billing issues. c. Follow up with customers to ensure their issues are resolved and they re satisfied with the outcome. d. Accurately enter and update customer information in the CRM system. e. Log all issues and report on all areas to ensure Customer feedback loops lead to improvement f. Dealing with all returned items, contacting customers where ..... full job details .....