Customer Service Assistant

SummaryJob Title: Customer Service Assistant Location: Edinburgh Ettrick HouseContract : Temporary - Ends 31st December 2026Start Date: 13th July 2026Working Pattern: Monday - Friday 8am-6pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieuPay Rate: 14.40 per hour Hybrid Working: Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity:Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team Based in or contact centre, the nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers and Mortgage Advisors on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of ''Help me own a Home''. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands. Key Responsibilities: Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems. Acting as first point of contact via phone to a large customer base.Using your judgment to make complex decisions. Building strong relationships with brokers. Deliver a ..... full job details .....