Customer Service Assistant

Our client is a well-established and community-focused housing association, providing affordable, high-quality homes and housing services across Stirling. They are committed to putting customers at the heart of their services and supporting the communities they serve.They are looking for a Customer Services Assistant to join their frontline team. This is a varied customer service and administration role, supporting customers with a range of housing-related enquiries while providing administrative support across the organisation.Key ResponsibilitiesProvide a high-quality frontline customer service to tenants, prospective tenants, owner occupiers, visitors and colleagues.Deal with a wide range of enquiries relating to housing, allocations, repairs, rent and general housing management.Provide reception and switchboard cover, ensuring customers and visitors receive a professional and welcoming service.Respond to enquiries effectively, providing information and guidance or referring customers to the appropriate team.Accurately log and record customer enquiries and maintain up-to-date information on internal systems.Receive and process repair requests, order repairs and complete associated administration, including processing job variations where required.Support housing enquiries and applications, including updating waiting list information, preparing files, maintaining records and dealing with routine correspondence.Receive rent counter payments and assist with batch ..... full job details .....