Customer Service Assistant

Working as a Customer Service Assistant for an exciting startup company launching a new business to business (B2B) marketplace / supply chain technology platform to its industry and looking to scale up swiftly. A fantastic opportunity to grow with the organisation! Available immediately, working Monday to Friday with no evenings / weekends needed. Possible opportunity to move to a permanent position if launch goes well and your performance is excellent. Hours and Shifts: Monday to Friday 9am-5pm (35 hours per week) Pay Rate: 17.03 per hour As a Customer Services Assistant you will be working in their offices based near Imperial Wharf station (SW6 area). You will be the first point of contact for buyers and suppliers, ensuring they receive timely, accurate, and helpful support. You will be assisting with day-to-day enquiries, troubleshooting issues, and guiding users through the platform to ensure a smooth and satisfying experience. You will be responsible for:Dealing with customers via email, phone, webchat, WhatsApp and other communication channelsAssisting buyers and suppliers with platform navigation, order placement, payment questions, and account issuesEnsuring issues are resolved efficiently and accuratelyWorking with other teams to provide successful resolutionsProviding feedback from customers to help improve platform features and service processesSupporting onboarding activities for new buyers and suppliers, ensuring they have a positive first ..... full job details .....