https://jobs.co.uk/job/customer-service-assistant-manager-proftech-talent--cc01f683-3b94-4420-8a2d-b0b7031371c9 RSS feed for Customer Service Assistant Manager at Proftech Talent. en-gb Sat, 25 Apr 2026 15:27:00 GMT https://jobs.co.uk/job/customer-service-assistant-manager-proftech-talent--cc01f683-3b94-4420-8a2d-b0b7031371c9 https://jobs.co.uk/job/customer-service-assistant-manager-proftech-talent--cc01f683-3b94-4420-8a2d-b0b7031371c9 Sun, 29 Mar 2026 23:00:00 GMT Location: Tamworth | Salary: £30000 - £35000/annum | Type: Permanent | Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You''ll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organ... Permanent