Customer Service Assistant Manager

Customer Service Assistant ManagerWe are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager.As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You''ll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards.As a Customer Service Assistant Manager, you will need to have/be:Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations.Strong track record of leading, coaching, and developing teams to achieve targets.Experience managing escalated complaints and complex customer queries.Background in workload planning and delivering against KPIs and SLAs.Experience with training, onboarding, and team development.Strong leadership skills with the ability to motivate and engage teams.Confident in performance management, including 1:1s and appraisals.Excellent communication skills with the ability to influence stakeholders.Highly organised with the ability to manage multiple priorities.Confident analysing performance data to drive improvements.Strong problem-solving skills and sound operational judgement.Proficient in Microsoft Office and able to learn new systems quickly.Professional, proactive, and calm under pressure.A collaborative team player with a ..... full job details .....