Customer Service Assistant

Customer Service AssistantGrantham Station£13.45 per hour (PAYE), 35 hours per week, shift-based roleContract Length: 3-6 monthKickstart Your Railway Career at Grantham Station!The role and about youWe are looking for reliable, proactive and customer-focused Customer Service Assistants to join the team at Grantham Station. This is a fantastic opportunity to build experience within the railway industry, working in a fast-paced and customer-facing environment where no two days are the same.In this role, you will be responsible for supporting passengers throughout their journey, acting as a key point of contact across the station. You will provide clear and accurate information regarding train times, platform details, journey planning, and ticketing queries. You will also assist passengers with luggage, mobility needs, and general wayfinding, helping to ensure a smooth and positive travel experience for all customers.You will be expected to maintain a visible presence across the station, responding quickly to passenger needs and supporting the safe and efficient flow of people during busy periods. Strong communication skills, patience, and the ability to remain calm under pressure are essential, particularly when dealing with service disruptions or high passenger volumes.You will work an average of 35 hours per week on a rotating shift pattern, covering early shifts starting from approximately 06:00 and late shifts finishing up to 23:00. Flexibility is important, as shifts will ..... full job details .....