Customer Service Assistant

Redditch - £14 per hour plus holiday pay - Maternity Contract 8am-4pm or 8.30am-4.30pm. Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing. Our client is looking for a Collection Service Assistant to join their operations team. You ll be at the heart of the collection process planning collections, talking to depots and carriers, and fixing issues before they become problems. What will my day-to-day duties be for this Customer Service Assistant role? Planning collections Organising collection orders with drop points and carriers Scheduling collections to maximise recovery rates Issuing collection orders and chasing where needed Helping plan collections for major distribution centres and direct service customers Talking to drop points Being the first point of contact for drop points regarding pallet collections Making outbound calls to arrange collections and deal with queries Spotting potential issues and flagging them to the wider team Keeping the data spot on Updating and maintaining the drop point database so information is always accurate and up to date Checking that agreed processes with major retailers are being followed Highlighting any bottlenecks or process issues Sorting collection issues Working with the transport team to find alternative carrier solutions when collections fail Correcting data in the system and making sure the right people are ..... full job details .....