Customer Service Assistant (Apprenticeship Scheme)

MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board''s Equal Opportunities Policy within the context of the Council''s policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing ..... full job details .....