Customer Service Assistant

Customer Service Assistant (Customer Tasting Hub Facilitator) Location: Sandhurst, Surrey Hourly Rate: 13.63 Hours: Saturdays, 8:30 AM - 4:30 PM (7.5 hours per week) Contract Type: Fixed Term Contract (12-Month Rolling) About the RoleOur client is seeking a dynamic and engaging Customer Tasting Hub Facilitator to support an exciting customer research and product testing programme within a leading retail environment. This role is perfect for individuals who relish the opportunity to interact with customers, possess a passion for food, and are eager to spark conversations with shoppers. As a Customer Tasting Hub Facilitator, the chosen candidate will play a pivotal role in creating a memorable customer experience while collecting valuable feedback on a variety of food products. Full training will be provided, ensuring that all team members are equipped with the necessary skills for success. Key Responsibilities: Actively engage with shoppers, inviting them to participate in taste testing activities.Create a welcoming and professional customer experience.Prepare food samples in compliance with food safety procedures.Conduct blind food tastings and gather customer feedback effectively.Ask insightful questions and record responses accurately.Follow established testing processes and adhere to health, safety, and food hygiene requirements.Record information on databases and spreadsheets accurately.Support wider testing activities as required and collaborate with colleagues to ..... full job details .....