Customer Service Assistant

Customer Service AssistantLocation: Maidenhead Job Type: Permanent Reporting to: Customer Service ManagerFully Office Based Monday-Friday 8:30AM-5PM OverviewWe are seeking a proactive and detail-oriented Customer Service Assistant to join a fast-paced and supportive team based in Maidenhead. This role is ideal for someone who enjoys delivering excellent customer service while managing administrative tasks and order processing within a structured environment.You will play a key role in ensuring customer orders are handled efficiently, queries are resolved promptly, and internal processes run smoothly. Key Responsibilities: Order ProcessingAccurately process customer orders using SAP, ensuring timely and efficient dispatchManage documentation related to orders, including invoicing where requiredLiaise with internal teams to ensure seamless fulfilment of ordersCustomer SupportAct as a point of contact for customer queries via email and internal systemsProvide updates on order status, stock availability, and delivery timelinesMaintain a professional and customer-focused approach at all timesAdministration and DocumentationMonitor and resolve order discrepancies, including returns and adjustmentsProcess credits and debits in line with company proceduresMaintain accurate records and documentation across systemsQuotations and ReportingPrepare and issue customer quotations using SAPReview open order reports and highlight any pricing or processing issuesInternal CoordinationWork ..... full job details .....