Customer Service Apprentice

Job Title: Customer Service ApprenticeLocation: Ridham Dock Road, Sittingbourne, Kent, ME9 8SRSalary: Salary in line with the government apprenticeship wage requirementsJob Type: Permanent, Full timeWorking Hours: Monday to FridayAbout Us:Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service.About the role:Countrystyle Recycling Ltd is looking to recruit a motivated and customer-focused individual to join our Commercial team as a Customer Service Apprentice. Working towards a nationally recognised Level 3 Customer Service Specialist qualification, the successful candidate will gain hands-on experience managing customer relationships, resolving queries and supporting continuous service improvement across our commercial operations. This is an excellent opportunity for someone looking to build a career in customer service and commercial account management within the recycling and waste management sector.Responsibilities:Serve as a first point of contact for commercial customers, handling enquiries, requests and complaints via telephone, email and other communication channels.Act a referral or escalation point for complex or technical customer queries, ensuring timely and professional resolution.Build and maintain effective relationships with commercial customers, understanding their needs and ..... full job details .....