Customer Service and Till Team Leader

Customer Service and Till Team Leader Gloucestershire Salary: DOEAre you confident with customers and enjoy leading from the front?We''re looking for a Customer Service and Till Team Leader to join a well-established garden centre, taking responsibility for the day-to-day running of the customer service and till operation.This is a busy, hands-on role where you''ll be supporting the team, solving problems and making sure customers receive a consistently high standard of service.You''ll be dealing with a wide range of customers, so we''re looking for someone who is confident, personable and comfortable handling more detailed queries or difficult conversations when they arise.What You''ll Be DoingLead and support the Customer Service and Till team day-to-day.Make sure high standards of customer service are maintained across the department.Support customers with queries, refunds, exchanges and more complex issues.Organise rotas and make sure the team is in the right place at the right time.Support with recruitment, training and development of the team.Oversee till procedures and the smooth running of the front-of-house area.Help coordinate customer orders, deliveries and collections.Work closely with the wider management team and other departments.Get stuck in and support the team during busy periods.About YouYou''re already working as a Team Leader or Supervisor, and have been in a very similar position.Most importantly, you''ll be someone who is comfortable speaking with ..... full job details .....