Customer Service and Shipping Manager

Customer Service and Shipping Manager (Entirely office based)Shipping and Logistics OperationsManage day-to-day shipping activities using carrier portals including major Freight Forwarders.Oversee domestic, EU and international export shipments, ensuring timely and cost-effective delivery.Act as the main point of contact for courier providers and freight partners.Export and Regulatory Compliance:Oversee export shipping to the EU, ensuring compliance with post-Brexit customs and trade requirements.Classify products accurately using correct HS codes and maintain updated records.Prepare and review commercial invoices, packing lists, customs declarations and supporting export documentation (AWB''s).Team Management:Lead, support and develop a dedicated shipping/logistics team.Providing Customer Facing Customer Care excellence, both B2B and B2C - EssentialProvide training on shipping systems, compliance requirements and best practices.Essential:Proven experience in international shipping and export operations.Hands-on experience with Shipping/Freight portals.Customer Service experience (Customer Facing) - Essential.Experience managing EU exports and customs processes.Solid understanding of HS codes and customs classification.Experience managing or supervising a small team.This position is 80% Customer Service (Customer Facing) and 20% export shipping related. ..... full job details .....