Customer Service and Scheduling Coordinator

Berry Recruitment are NOW hiring for an organised and proactive Customer Service and Scheduling Coordinator to join a growing, friendly team based in Thame, Oxfordshire.This is an excellent opportunity for someone who enjoys working in a fast-paced office environment, building strong client relationships, and coordinating engineers to deliver outstanding customer service.Commutable from Thame, Haddenham, Bicester and Aylesbury.Role: Customer Service and Scheduling CoordinatorSalary: 28,000 - 31,000 per annumLocation; Thame OxfordshireHours: Monday to Friday - Office Based Key Responsibilities of the Customer Service and Scheduling Coordinator: Manage a dedicated portfolio of client accounts, providing a high level of customer service.Plan and schedule engineers'' daily workloads, ensuring jobs are allocated efficiently.Liaise with customers, engineers and subcontractors regarding appointments, updates and service requests.Respond promptly to telephone enquiries and email correspondence.Monitor and manage shared and individual inboxes, ensuring all queries are dealt with in a timely manner.Prioritise urgent works and coordinate resources to achieve agreed service levels.Raise job requests, purchase orders and update internal systems accurately.Maintain regular communication with clients, keeping them informed throughout the service process.Work collaboratively with colleagues to ensure the smooth running of daily operations.Build positive working relationships with ..... full job details .....