Customer Service and Sales Coordinator

Job Title: Customer Service and Sales CoordinatorLocation: CoventryContract Type: PermanentSalary: 24,000 - 26,000Hours: Full TimeDriving Licence Required: YesOwn Car: Yes About the RoleWe are seeking a proactive and organised Customer Service and Sales Coordinator to join our growing team. This is a varied role where you will act as a key point of contact for customers while providing essential support to the commercial team. You will play an important part in ensuring enquiries, orders and customer requests are handled efficiently, contributing to a positive customer experience and smooth day-to-day operations.Key ResponsibilitiesProviding administrative support to the sales and customer service teamsManaging customer enquiries via phone and email in a professional and timely mannerPreparing customer quotations and processing orders accuratelyUpdating and maintaining CRM systems and internal databasesLiaising with production, logistics and other internal departments to ensure customer requirements are metMonitoring order progress and communicating updates to customersAssisting with reporting and general office administrationSupporting ongoing business development and customer retention activitiesAbout YouTo be successful in this role, you will have:Excellent organisational skills with strong attention to detailConfident communication skills, both written and verbalA professional and customer-focused approachGood IT skills, including Microsoft Word, Excel and OutlookThe ..... full job details .....