Customer Service and Sales Consultant (Accommodation))

Our client, a property business based in Nottingham, are looking for an outgoing and chatty candidate initially for a 6 month fixed term contract. This will very likely turn into a permanent role.Client DetailsOur client is an accommodations company affiliated with higher education. They are a large, fast paced company who pride themselves on being a great employer. This is an office based role throughout the summer, but from October onwards it becomes hybrid (2 days office 3 days home)DescriptionAssist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure.Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team''s monthly reporting requirements.Support sales activity by utilising the CRM system to convert warm leads into confirmed bookings; maintain and analyse sales dashboards, and proactively conduct outbound sales calls to drive occupancy targets.Coordinate and schedule viewing appointments, delivering high-quality show rounds and room viewings to prospective residents, ensuring an excellent customer experience throughout.Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries.Provide support to the student room allocations process as required.Attendance at Open days, intake and recruitment events as required with ad ..... full job details .....