Customer Service and Sales Associate

Customer Service and Sales Associate (Italian Market) Hybrid WorkingSalary: £28,000 -£40,000 Our client is looking for a passionate and commercially minded Customer Service and Sales Associate to join their growing team. This is a fantastic opportunity for someone who thrives on building customer relationships, delivering exceptional service, and driving sales performance. Working within the Italian market, you''ll be responsible for supporting customers throughout their entire journey, from initial enquiry and onboarding through to retention and upselling opportunities. The Opportunity As a Customer Service and Sales Associate, you''ll play a key role in delivering a first-class customer experience while achieving regional sales targets. You''ll work closely with internal teams including Marketing, Business Intelligence, IT, and Operations to ensure customers receive a seamless and personalised experience at every touchpoint. This role would suit someone with a strong background in customer service and sales who enjoys building long-term relationships and identifying opportunities to add value for customers. Key Responsibilities Manage and convert inbound customer enquiries. Follow up on customer orders and ensure excellent post-sale service. Handle customer requests relating to products and services. Deliver online product demonstrations via Microsoft Teams. Support customer retention and identify upselling opportunities. Build strong relationships with customers ..... full job details .....