Customer Service and Sales Advisor

Customer Service and Sales AdvisorBirkenhead (relocating to Bromborough later this year) Full-Time £28,550 per annumAbout UsSimple Lighting is one of the UK s leading online LED lighting retailers. Since 2009 we ve supplied over 1,000 premium LED products to homeowners, Electricians, contractors and commercial clients across the country, and we ve earned more than 13,000 five-star reviews along the way.We re a close-knit, fast-moving team on Merseyside, and we re growing. This is a real chance to join a business where what you do genuinely shows.The RoleYou ll be the first point of contact for our customers, helping with everything from a single LED bulb to a full commercial lighting project. You ll handle inbound calls and emails, guide people to the right products, and make sure every conversation leaves a good impression.It s varied work. One call you re helping a homeowner pick the right downlight, the next you re talking a contractor through a 200-fitting commercial order. You don t need lighting knowledge to start. Full training is provided and we ll back your development the whole way.What you ll be doing:Being the friendly, knowledgeable first point of contact by phone and email, helping customers with products, orders, deliveries and returns.Helping customers find the right lighting for their project and turning enquiries into orders by understanding what they actually need.Building genuine product expertise across our range (with full training) so you can answer ..... full job details .....