Customer Service and Sales Administrator

Customer Service and Sales AdministratorLocation: Near to TonbridgeSalary: 27,000- 30,000Our client, a reputable local company is hiring for a Customer Service and Sales Administrator to join their team in Tonbridge. This role offers a friendly, professional environment where you will support sales, customer service, and administrative functions to ensure smooth operations.What you will be doing: Delivering high-quality customer service via phone, email, and internal systems, responding promptly to enquiries and supporting customers throughout the order process. Managing customer accounts, updating records, issuing reminders, and building strong product knowledge. Accurately raising and managing sales orders, quotations, delivery notes, and related documentation using ERP and CRM systems. Coordinating with internal teams and external couriers to ensure timely order fulfilment and resolving delivery issues. Supporting returns, stock adjustments, and maintaining accurate documentation for compliance. Assisting with administrative tasks such as filing, supplies, and office organisation to support overall efficiency.What you will bring: Proven experience in sales administration, customer service, or office support. Excellent organisational skills with keen attention to detail. Strong communication skills, confident in engaging with customers via phone and email. Proficiency in Microsoft Office and shared systems. Willingness to develop product knowledge, especially in QA ..... full job details .....