Customer Service and Sales Administrator

Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service and Sales Executive to join their enthusiastic team!Benefits and Perks:Competitive salaryComprehensive training and development opportunitiesFriendly and supportive work environmentOpportunities for career progressionEmployee discounts and perks Responsibilities:Provide first-line support via phone, email, LiveChat, and review platforms.Process sales orders and handle payments efficiently.Identify and convert cross-sell and upsell opportunities to drive revenue.Manage customer accounts and ensure a seamless experience.Monitor and respond to customer reviews, transforming feedback into positive outcomes.Support product launches and commercial campaigns.Essential (Knowledge, skills, qualifications, experience):Minimum 2 years'' experience in a customer-facing role with a focus on cross-selling or upselling.Proven experience with LiveChat and handling inbound queries confidently.Working knowledge of Office 365 and CRM/order systems.Strong spoken and written English with good numeracy skills.Highly organised and able to multitask under pressure while maintaining accuracy.Customer-focused with strong interpersonal skills and resilience. Desirable (Knowledge, skills, qualifications, experience):Excel skills for data management and reporting.Experience working to commercial KPIs and managing online reputation. If ..... full job details .....