Customer Service and Planning Coordinator

Customer Service and Planning Coordinator Location: ShepshedHours: Full-time, 37.5 hours per week 28 Days holiday + BHs Hybrid role Are you an organised and customer-focused professional who thrives in a fast-paced environment? We''re recruiting on behalf of a successful and growing business seeking a Customer Service and Planning Coordinator to play a pivotal role in ensuring exceptional customer service and seamless operational delivery. This is a varied position that combines customer service, production planning, logistics coordination, and supplier relationship management. You''ll act as a key point of contact for customers, suppliers, and internal teams while helping to ensure products are delivered efficiently and on time. Key Responsibilities Customer Service and Relationship Management Serve as the primary contact for customers, suppliers, and transport partners. Build and maintain strong working relationships with key stakeholders. Manage customer enquiries and resolve issues in a professional, solution-focused manner. Provide proactive communication throughout the order and delivery process. Production Planning Coordinate and maintain production schedules to meet customer demand. Liaise closely with production and procurement teams to ensure material availability. Identify potential scheduling challenges and implement effective solutions. Support efficient production processes and delivery performance. Logistics and Delivery Coordination Arrange and confirm ..... full job details .....