Customer Service and Operations Manager

Customer Service and Operations ManagerLocation: ExeterSalary: up to 44,000 DOE + Bonus Job Type: Full-Time, Permanent Hours: Monday-Friday, 38.75 hours per weekBenefitsCompetitive bonus scheme25 days annual leave plus bank holidaysPension schemeOngoing training and developmentCareer progression opportunitiesSupportive and collaborative cultureEmployee wellbeing initiativesModern office environmentJoin a growing and successful businessAbout the CompanyOur client is a well-established and expanding organisation with a strong reputation for delivering exceptional customer service and delivering positive outcomes for its customers.Due to continued growth, they are seeking an experienced Customer Service and Operations Manager to lead a high-performing team and contribute to the ongoing success of the business.This is an excellent opportunity for a people-focused and commercially aware leader who enjoys developing teams, improving customer experiences and driving operational excellence.The RoleAs Customer Service and Operations Manager, you will be responsible for leading, developing and motivating a customer service team, ensuring exceptional service standards are maintained while achieving operational and commercial objectives.This is a varied leadership role that combines people management, customer experience, operational oversight and continuous improvement. You will work closely with senior leadership to drive performance, enhance processes and support the continued growth ..... full job details .....