Customer Service and Operations Lead

Customer Service and Operations LeadSalisbury £30,000 to £40,000 DOE Full TimeBrilliant with people, highly organised and passionate about exceptional service?Talent Group are working with one of our clients following their acquisition of a long established and highly regarded luxury business.With new ownership and exciting plans for growth, they''re now looking for a Customer Service and Operations Lead to join their small, close knit team in this newly created role.This is a key position at the heart of the business, combining exceptional customer service with the day to day coordination of a busy field based team.Personality is really important. You''ll be warm, polished, positive and naturally engaging, with the confidence to build relationships with discerning customers who have invested in a luxury product and expect an equally exceptional level of service.The roleYou''ll take ownership of the customer journey whilst keeping the service operation running smoothly. This will include:• Managing customer calls, emails and service enquiries• Building strong relationships and providing a highly personal, proactive service• Understanding customer needs, recommending services and identifying further opportunities• Preparing and following up proposals• Planning daily and weekly schedules for the field based team• Supporting the team throughout the day and adapting plans when priorities change• Keeping customers informed and resolving any issues quickly and professionally• ..... full job details .....