Customer Service and Operations Coordinator

Customer Service and Operations Coordinator Manchester City Centre NMW Full-Time Office BasedA exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.Our client, is looking for a proactive and organised Customer Service and Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.Customer Service and Operations Coordinator Responsibilities:Managing customer enquiries across email, telephone and social media platformsHandling returns, refunds and exchanges efficientlyMonitoring deliveries and resolving courier-related issuesSupporting warehouse operations including picking, packing and stock handlingAssisting with order management and general operational tasksAbout YouPrevious customer service experience is preferredStrong communication skills with a personable and professional approachExcellent attention to detail and organisational skillsA positive, team-oriented attitude with a hands-on approachComfortable working within a fast-paced e-commerce environmentWhat''s on OfferOpportunity to join an established and growing fashion brandFriendly, supportive and collaborative team environmentVaried role with exposure across ..... full job details .....